Customer Feedback

Customer Feedback

At City Appliance & Refrigeration Service, we love to hear from our customers. Your feedback on what we are doing well and what can be improved upon helps us deliver excellent service to you year after year.

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126 replies
  1. Karen Anderson
    Karen Anderson says:

    We previously had City Appliance fix a troublesome dishwasher and were happy to have them back to repair two washing machines. The first was an expensive LG model that another repair company said to throw away as it would cost over $700 to repair. City came and fixed it for just over $300 with a 30 day guarantee! They are always fast, dependable and awesome to deal with. Thanks again!!

  2. Sonny Crowley
    Sonny Crowley says:

    I was extremely pleased with the service call to repair by washing machine. Sagoo was very professional and very efficient. He had the machine up an and running no time flat. This is the second time I have used their service first to repair my fridge. very happy with their work.

  3. Louise
    Louise says:


    I had called another company first, and they never returned my call. Then I called City Appliance.

    Sagoo not only took the call but got my washing machine fixed within a day. And he called 30 minutes before he arrived to let me know he when he was arriving, and he arrived on time.

    He was here for at most 30 minutes and he fixed my machine faster than I thought possible. I had barely turned around and it was fixed.

    Fast, efficient, friendly service!

    I will definitely call Sagoo if any other applicance starts giving me grief.

    Thanks so much!

  4. Ken
    Ken says:

    I called this morning around 8:45am not expecting anyone to come today. Sagoo was here by around 10am and within 30 minutes the fridge was fixed. Last night when it stopped working I thought I would have to buy a new fridge. I am so happy he was able to fix it and so quickly too! Great job Sagoo!

  5. Candy Burns
    Candy Burns says:

    Sagoo was amazing. Called 30 minutes before arriving, looked at the washing machine, suggested it would be cheaper to replace it … what can I say? Perhaps I should look for more broken appliances 🙂

  6. Mike Williams
    Mike Williams says:

    City Appliance fixed my sub-zero freezer in about 15 minutes!! Sagoo even had the spare part in his van to fix my freezer, so I didn’t have to book another service call. He was polite, on time and even showed me the old broken part he replaced. City Appliance will get all of my repair business from now on. I would highly recommend them!

  7. Robert T
    Robert T says:

    The service was very good and he was efficient and knowledgeable. Would not hesitate to call again.


  8. James Graham
    James Graham says:

    Very pleased with the service we have received from City Appliance. Highly recommend them. Our fridge died just before the Easter long weekend and someone was here in a timely manner. They ordered a two speed compressor which was here on the Monday after the long weekend. Very impressed. They are very professional and courteous and the overall service is definitely 5 out of 5 stars.

  9. Ryan K
    Ryan K says:

    Was having issues with my dryer for the past several weeks. Phoned City Appliance, and the service man was able to fix my problem over the phone!! Previously had my fridge compressor replaced with a house call and was also excellent service!

    A+++, highly recommended! Honest repairman!

  10. Phil Henry
    Phil Henry says:

    Phil H.

    I am please to say that City Appliance saved Christmas for our Family this year!
    We awoke to discover that our Refrigerator had stopped working sometime during the night. I placed a call for emergency repair service at mid-morning and by mid afternoon we were up and running. The Service personnel were prompt, professional & very courteous. Even more important is how they took care of my concerns on my original call and assured me they would take care of problem the same day.
    I would highly recommend City Appliance for all of your appliance repair needs. Five Stars out of Five!!

  11. Antonio
    Antonio says:

    My refrigerator was feeling warm. Before it went complexly out, I google a repair person and City Appliance came up. I read the reviews, and they were all mostly excellent so I called. I must say, all those reviews were correct. Mr. Sagoo came fast, he fixed my fridge and it ended up being a bad sensor so didn’t have to get a brand new fridge. Very professional and courteous service. Highly recommend this guy!

  12. Tim M
    Tim M says:

    Finding a good, trustworthy service company when you are in a bit of a jam can be daunting. I called City based on some online reviews. I was not disappointed.

    My washing machine wasn’t draining, and I needed it fixed in a timely manner. I called mid-morning, and someone was out that afternoon. Indy ( service technician) was awesome. Professional, friendly and courteous. My washer is in a real tight space, and we worked together to get it fixed properly.

    I will be using City for any other issues I have in the future and highly recommend to others. Five out of five stars. Thanks Indy.

  13. Jason
    Jason says:

    Amazing service. Called at 10 in the morning and M. Sagoo was there within a few hours on a Sunday. Even left his current plans to help us out with our washer. Will highly recommend to family and friends, and will use their services if ever needed again

  14. Cherie
    Cherie says:

    Same day service compared to others which were at least a 24 hour wait. Our side by side fridge’s freezer compartment was too warm and we were worried about losing a lot of meat! We wanted answers right away, and they provided not only answers but had the part ready and fixed it right away! Super nice gentleman, answered all my questions. Figured it would be a bit pricy to be available the same day, but it’s a specialty service that we could not do outselves! We will call them first next time!

  15. Mannie
    Mannie says:

    Called City Appliance yesterday and M. Sagoo came today to fix my fridge. The parts was expensive but Thank you, my fridge/freezer is working now. He is efficient, knowledgeable and pleasant. We will recommend to friends and we’ll call again to service any of our appliances in the future. ☆☆☆☆☆.

  16. Dawn
    Dawn says:

    Wonderful service called on Tuesday morning with fridge /freezer not working, Mr.Sagoo came within a few hours.All parts on hand did repair and had fridge up and running within a short period of time. I would highly recommend this company for home appliance repairs. Thank you once again.

  17. Alma Galutan
    Alma Galutan says:

    I got a problem with my dryer and call the City Appliance and after half and hour they came to fixed my dryer. Great job and service. They response so quick that you don’t have to wait. Highly recommended to anyone who needs a service at their home.

  18. Mike
    Mike says:

    Very pleased with the proffessionalism of this business. I called numerous refrigerator companies this Saturday morning and none even returned my call. City Appliance not only called me back within 2 minutes they came all the way out to my home in Fort Saskatchewan and were able to get my refrigerator working again. Would definitely recommend this company to anyone needing appliance repairs. 5 star rating all the way and thank you again.

  19. Rita
    Rita says:

    Thanksgiving dinner was fast approaching, and three days before 11 guests were to arrive, one of our burners refused to work properly. I called Mr. Sagoo early the next morning, and the problem was fixed by noon. He’s courteous, efficient and knowledgeable. In fact, this is the second time I’ve used City Appliance, and I’ll be happy to use them again.

  20. Lisa
    Lisa says:

    Sagoo was amazing. He came within an hour on a Saturday and fixed our washer. I would definitely recommend City Appliance to anyone!

  21. Catherine M
    Catherine M says:

    I paid $130.00 for them to tell me I needed a $300 part. Bad service all around. I am not a happy client and I will never use this company again! Aug 31,2015

    • admin
      admin says:

      service call $75 plus $50 for half an hour customer does not want to pay for the part to fix it i dont know how can we fix it .some people never going to be happy

  22. Patrice Robson
    Patrice Robson says:

    I am so grateful to Mr. Sagoo and his staff for their prompt, courteous and expert attention when my fridge/freezer broke down. They recognized the urgency of protecting my food and went all out to identify and solve the problem. I am so impressed with Mr. Sagoo’s expertise and generosity. No question, I will call on them again. 5 STARS!

  23. Richard
    Richard says:

    We had City Appliance service our LG fridge/freezer. It was not cooling. My first call to a service company indicated a one week wait. They recommended City Appliance who were out the next day. The service technician diagnosed the appliance problem very quickly and replaced the faulty part. He had 34 years of experience and was very knowledgable and polite. Even though he was late, he phoned to let us know he’d been delayed. I would not hesitate to call his company again. A very pleasant and efficient tradesman.


  24. Grace Wildeboer
    Grace Wildeboer says:

    Fantastic service !!! Called about 9:15am & they were at 11:00am. Everywhere else was a wait of up to 1 week. Fast, efficient & courteous !! Thank-you so much !!!

  25. Bill Scott
    Bill Scott says:

    Tremendously satisfied with the service from City Appliance today. Prompt, efficient, courteous. 90 minutes and the compressor was replaced on the Fridge!
    Will use them again and will refer them to others!

    Thank You M. Sagoo

  26. Gerrie
    Gerrie says:

    I have used City Appliance more than once, and the experience is always exceptional. The initial call is returned very promptly, and the technicians are very knowledgeable and professional. City Appliance is definitely my go-to appliance repair call every time!

  27. wendy
    wendy says:

    I have used City Appliance for a number of years. They provide prompt service and I have always had excellent results. I never had a negative experience.

  28. paul
    paul says:

    Oven went down and so I called city appliance. They were there in 2 hours and fixed it like new in 25 minutes. Fast and professional service. No complaints.

  29. Maureen
    Maureen says:

    My call was returned very quickly. After explaining my problem, he suggested trying a couple of things. Within a few minutes my washer was working properly again. Rarely these days do you get help over the phone – to me it shows honesty and integrity. I would definitely recommend City Appliance.

  30. Joanna Zielinska
    Joanna Zielinska says:

    I had a technician come to my house to replace the heating element in my dryer. In order to do that he had to move the machine away from the wall. He fixed the problem (for $262) but next time I used the dryer my laundry room was like a sauna. Not only he didn’t connect back the hot air duct but is was also broken. Fortunately my husband was able to replace the broken duct. I called the City Appliance office and the person there said he will give the technician ‘heck’ for not checking. But since he didn’t ask my name or address I am sure all this talk was just to placate me. I am not a happy costumer.

    • admin
      admin says:

      thanks Joanna letting us know the problem,if you let us know earlier we could send the service tech back to fix the problem with the vent,I am sorry behalf the service tech

  31. Ian Bailey
    Ian Bailey says:

    I can honestly say that Sagoo was the most professional, knowledgeable and efficient repairman I have ever had the pleasure of meeting.

    Between the quick appointment time, to diagnosing the issue within a matter of seconds having just turned the machine on, to fixing the issue without leaving a mess, Sagoo was absolutely superb.

    The machine is running perfectly, and I could not be happier. Should any of my appliances fail in the future there will only be one company in Edmonton with whom I will place my trust in having my appliance fixed.

    From one extremely happy customer.

  32. keith joyce
    keith joyce says:

    Had great service from city appliance. They answered my inquiry quickly, were able to come out on my schedule and were on time, polite, quick and reasonably priced. I would happily use them again in the future.

  33. Peter
    Peter says:

    Called Sagoo to fix my Whirlpool Duet washer. Very fast service, Sagoo wanted to fix it on the same day, but I couldn’t accommodate. Fixed first thing the following morning. Sagoo is always friendly and kind and offers great service!!

  34. Frank
    Frank says:

    Hats off to M Sagoo and his fine assistant. I called him to fix my washer. He had it done in no time. I was impressed. I would recommend him anytime. Thanks a lot guys.

  35. Marian
    Marian says:

    Our Maytag washer wasn’t draining or rinsing at all. City Appliance responded within a day of my calling. The service was excellent and the washing machine is working again!

  36. Dwayne
    Dwayne says:

    Met a fine man named Sago today who helped solve an oven problem for my mother-in-law which I spent trying to fix myself for a couple hours to save money only to learn that a smart man and a 5 minute fix saved a lot of grief and he charged me for my stupidity!!!! I would recommend him to anyone. He is very knowledgeable, but mostly honest and a nice man. Thank you.

  37. Imelda SanJose
    Imelda SanJose says:

    I recommend to everyone to use City appliance.My washer and dryer were not working.I called M. Sagoo , he said he will be coming at 10 am and sure enough he arrived at 10.Hes very professional, knows what wrong with the washer right away fixed it and figured out the issue with the dryer.Thank you

  38. Mark
    Mark says:

    Great service – very friendly, knowledgable and fast. Would definitely use City Appliance again and would recommend them in a flash. Just like their service! Turned up the same day, had the part on hand, got the job done. Simple. The way it should be. The experience was actually pleasurable. Thanks City Appliance.

  39. Mary
    Mary says:

    City Appliance fixed my 10 yr old GE fridge in less than 24 hours. Came when I asked, replaced the motherboard (knew what it was right away). Very friendly, personal service and attention and courteous. Would definitely call them again if needed and would recommend them to anyone.

  40. Dustin
    Dustin says:

    Serviceman were quick to the door yes. My tenanat reported the repairman said water pump was empty and it was an easy fix and they were out in less than 30 mins. However when it came to billing the price was 367.50 for 30 mins of work, I contacted three other companies who said the price of that fix should be in the $200.00 range. So clearly there quick to the door to rip you off. I will set up a couple online resources off of this site if anyone has had any negative interaction or ripped off by this company please let me know and I can refer you to legal advice if you wish to take recourse.

    • M,sagoo
      M,sagoo says:

      Your machine drain was not working,ask any appliance parts.average pump cost for front washer is about $200 and $125 for service and labour plus your machine is stack and $25 extra for extra person.i do my call with in 30 minutes most of them.

  41. Laurie
    Laurie says:

    WOW! That was quick service. The heating element went on my dryer. 30 minutes after calling City Appliance they were here to fix it! Extra bonus…they vacuumed behind my dryer. 🙂

  42. Briegh
    Briegh says:

    Highly recommend City Appliance! Fast, efficient, and incredibly friendly technician repaired our Whirlpool Fridge, and provided me with easy to understand and follow directions for going forward. Thank you – will definitely call again!

  43. John
    John says:

    Prompt service, polite and professional. Even came out on a Sunday (for a small additional fee). Same day repairs – was in and out within 1/2 an hour. Reasonable rates. Very happy… will be recommending you!

  44. LAUREN
    LAUREN says:

    I could not be happier with City Appliance and Mr. Sagoo! I called at noon, and on the same day they came in to fix my Samsung Refrigerator three hours later. They came prepared with all the parts, and fixed everything in less than an hour. I cannot say thank you enough- I will be a repeat customer if need be.

  45. Rebecca and Chris Turner
    Rebecca and Chris Turner says:

    We had same day response and efficient, professional, cost effective service. After our fridge went down we originally called a different service technician who no showed twice and was completely unprofessional. City appliance turned a nightmare experience into a dream. Won’t go anywhere else in the future for assistance! Thank you.

  46. Logan
    Logan says:

    I had fast and excellent service from M.Sagoo, i highly recommend not only City Appliance, but him as well. He fixed my LG fridge in a matter of minutes the same day i called him! This is significant because not many companies repair LG, and even LG themselves said it would take them a week to get the parts and come fix it. A+ rating, excellent company.

  47. Travis & Lori Cavanagh
    Travis & Lori Cavanagh says:

    We had excellent service from Mr. Sagoo. We phoned him based on the great website reviews and he was able to come to our home the same day in Spruce Grove to fix our LG Dryer. He even had the replacement part with him and our dryer was completely fixed in less than an hour! We would highly recommend him, as he was also very friendly. Thank you!

  48. Helmut Tonn
    Helmut Tonn says:

    City appliance

    Incredible Service!! I called on a Sunday morning just to listen to the message to see what time the service center opened on Monday morning. I was impressed that the owner picked up the phone and made the Monday morning appointment with me. Mr Sagoo came to the 10 am appointment 15 minutes early and repaired my LG Washing machine .

    My Washing machine is an LG and nobody wants to fix LG except One or two LG Factory Reps who take two weeks to show up, order parts and come back two weeks later to fix the problem.
    Mr Sagoo asked me a few questions about how the machine reacted and and he figured the problem out just by asking the right questions. He brought the parts with him and in an hours time it was up and running.

    I now know who to call for my LG repairs.

  49. Paul
    Paul says:

    WOW, being in a service business myself I was very impressed with Mr. Sagoo and his service. I called in the morning and told him the code that was coming up on my range. Mr. Sagoo was out at my house (west of Stony Plain) before 1pm the same day with the part that was required to repair the range. Mr. Sagoo said that he would be at my house between 12:30 and 1:00 and he was !! Great service, would use Mr. Sagoo again if I were to have any appliance problems.

  50. Michelle P
    Michelle P says:

    I had a problem with my newer Maytag washer, and after waiting almost 5 days for a “Maytag Repairman” to show up, we gave up and called City Appliance. The gentleman arrived within the hour, and replaced a blown pump, and even had parts with him.

    I would highly recommend City Appliance, and will call them first in the future.

    Thank you!!!

  51. Gina
    Gina says:

    Excellent service. Came out both times within a few hours of calling. Couldn’t be happier to have my washing machine back. Thank you!

  52. lor
    lor says:

    I am thrilled with the service I just received from City Appliance. Within 2 hours my fridge was fixed! The cost was reasonable and the service man was very kind. I was recommended to use this company and I would recommend it as well. Thank you City Appliance!

  53. Mark Spelliscy
    Mark Spelliscy says:

    First rate service. Prompt! In fact came early. The problem with the fridge was diagnosed right away and fixed onsite. Have used City on previous repairs. No need to call anyone else.

  54. Moyra-Ann Paziuk
    Moyra-Ann Paziuk says:

    I phoned Sagoo the day before about my 1 year old LG dryer. He was here the next day with the parts in his truck within hour the problem was diagnosed and fixed!! Because I live out of Edmonton Sagoo was willing to come out of town. I would recommend him to anyone who had problems with their appliances.

  55. Vince
    Vince says:

    I called City appliance because my refrigerator had suddenly stopped working and i couldn’t figure out why. I called City Appliance and they were able to come to my house on the same day to take a look at my fridge. The Technician was able to identify the problem (the cooling fan had stopped working) on the spot and thankfully he had the part with him and completed the repair within no time. If you’re having trouble with any of your appliances I would suggest calling them right away! Their service is excellent and they stand by their work.

  56. Jonathan Mwanza
    Jonathan Mwanza says:

    Mr Sagoo answered my phone call after hours! And true to word was at my place at the stated time the following morning. I think he also went beyond the call of duty by giving additional advise about dishwasher problems free of charge!!

  57. Judy Walker
    Judy Walker says:

    The top spinner in our dishwasher broke off and I needed a repair person. The fellow we had called previously had retired. So I went on the internet to find someone and found City Appliance and what a find it was! Prompt, courteous, efficient, reasonable – my dishwasher was repaired in a matter of minutes and M. Sagoo the technician is such a nice and very knowledgeable person.. Thank you City Appliance and M. Sagoo.

  58. McGowan Family
    McGowan Family says:

    We are thrilled with the service we received this past weekend. The technician was prompt, polite, and professional, and he saved us from having to buy a brand new refrigerator. Many thanks!!

  59. Rob H
    Rob H says:

    Sagoo from City Appliance provided prompt and efficient service. Fixed our LG fridge quickly, even coming by to do the repair after hours, which was very much appreciated. Would highly recommend!

  60. Lori
    Lori says:

    Thanks so much, for EXCELLENT service and helpful advice! My older refrigerator seemed to be on deaths door, when a friend recommended City Appliance. The service was prompt, pleasant, and as a bonus, I was given good instruction on how fridges “work”, so that I know what happened and why! I even got a follow up phone to make sure that all was well. I highly recommend City Appliance!!

  61. Alana
    Alana says:

    Mr. Sagoo was here within two hours of calling. He knew what was wrong on the dryer when he walked in (it had been puzzling us for two days.) Apparently the sensor on our Kitchen Aid stopped when it detected the dryer overheating–and it stopped the motor cold. Mr. Sagoo installed another sensor (very reasonable cost) so that the dryer will resume working after a cooldown period. Very pleased. He did not re-install our ducting, though that’s fair.

  62. Rick
    Rick says:

    Mr Sagoo was here within a 1/2 hour of calling. Had the problem with my fridge diagnosed well under 5 minutes. And, he had the needed part on his truck! Up and running in 20 minutes. I’d definitely use this company again. They know their stuff.

  63. Susan S.
    Susan S. says:

    City Appliance fixed my 10-year-old refrigerator quickly and effectively. I thought for sure I would need a new one when it stopped working. I phoned the company and the serviceman promised to come in 2 hours and he did. He was very thorough, neat, friendly, and got the job done. I thought the price was very fair, too. I would definitely recommend this appliance service company to others.

  64. Susan A.
    Susan A. says:

    We have used City Appliance a few times now (bad luck with our high end appliances) and each time it has been Sagoo that has come to the rescue. I can not say enough about the service… prompt, professional, honest, reasonable charges, and he is such a nice man that it is a pleasure to have him in your home (even my 4 yr old daughter commented about how nice he is). I also appreciate that he tries to troubleshoot over the phone when you call so he often shows up with the exact piece needed for repair and can fix the problem on the spot. What I also find amazing is that he actually answers the phone when you call and is usually at your house within a short period of time (we really appreciated the quick service when our fridge konked out at Christmas). We will only call City Appliance for our appliance problems!

  65. Marie
    Marie says:

    The comments here are opposite of my experience with City Appliance.
    They came to check my washer and found out that the problem is the transmission. I was told that it will cost $400 to replace it and that I am better off buying a new one. I decided for the latter. The other bad part is that it cost me $131 for the 5 minute visit/check. My washer is still not fixed. It is a ripped off service. I am disappointed and will not use or recommend this company to anybody.

    • dan stewart
      dan stewart says:

      So, just to confirm this Marie. You are not going to use City Appliance because they charged you a service call (same as I paid) and told you the truth about your washer instead of charging you lots of money to fix it? You think it is right for a service tech to come to your house and not charge you anything for his time, and equipment.
      Boy, are you living in a different world.

  66. Dan Stewart
    Dan Stewart says:

    Very happy with the service we received from City Appliance. Found them thru the internet, left a message, and received a response within 20 mins. Came over the same day – right at the start of the window of time that he had told us, and repaired our fridge within an hour.. Very reasonable charge, warranty on the part replaced, and and an excellent person. We will deal with this company again

  67. Kelsey Mackay
    Kelsey Mackay says:

    My fridge was broken and I called City Appliance and they were here within an hour and half. The job was done quickly and he was very knowledgeable and told me what he was doing and why. It was a little more than I thought it would be but he did a very good job and I would definitely pay that price for the quality of work I received. I would call them again.

  68. Natalie
    Natalie says:

    Just wanted to let you know that I thought the service was fantastic.
    Same day service and you carried the parts with you, my dryer was fixed and ready to go in 20 mins!
    Thank you and I will use your service again and recommend you to any one I know who needs service.

  69. Sabrina G.
    Sabrina G. says:

    Just after City Appliance here to repair my LG fridge, all I can saymis the service was truly amazing M. Sagoo the technician was awesome and explained things. His compassion and knowledge is outstanding ….true Customer Service for sure, a company I will use and recommend should the need arise
    Thank you thank you thank you!

  70. N . MacDonald
    N . MacDonald says:

    Excellent service of our Bosch dryer. Courteous and capable. Strongly recommended. We will use this service whenever our applicances need repair.

  71. Marcel
    Marcel says:

    Excellent Service – Came a day early with advance notice and got us fixed up quickly. Had the correct parts – Painless. Would recommend their services anytime. Thank you.

  72. TB
    TB says:

    EXCELLENT! Recently had my dishwasher breakdown and had to purchase a new one. Not only was the technician excellent on his advice with what was wrong with my old one, he even gave great advice as to where to purchase a new one! Also, came the very next day to install. Very friendly, knowledgable and I would recommend this company to anyone.

  73. Brenda Hawkins
    Brenda Hawkins says:

    Thank you City Appliance! He came when he said he would, had the part our fridge needed in his truck, was in and done in 15 minutes. Now that’s what I call service.

  74. Brian Hawrelak
    Brian Hawrelak says:

    It was the day before Christmas and it looked like we were going to have an old fashioned Christmas – HANDWASHING the dishes for 11 people. I called City Appliance at 7:50 AM, they showed up at noon and fixed our dishwasher in no time. Fast, friendly, and at a reasonable cost. These guys know what they’re doing and they have parts on hand. Thanks again.

  75. carol waters
    carol waters says:

    fantastic service very very quick and the gentleman is so nice nothing it too much trouble i would recommend to anyone to use this company

  76. John McCalla
    John McCalla says:

    Great stuff. Washer cratered day before everyone arriving home for Chritsmas. (murphys law in action) Called City Appliance@ 10am. At my house by 1:45pm. Washer needed new pump. He had one as he had stocked up for the season so people would not have to wait.(smart business) Ten minutes total and washer sounds new again. Who could ask for more. 35yrs of service is hard to beat. Thanks. John

  77. Mark Nevell
    Mark Nevell says:

    I am so impressed with the level of customer service and professionalism! I called late last night because our washer quit working in the middle of a load, they were out the next day in this freezing weather with a smile! Thank-you Thank-you Thank-you!!!! I would recommend City Appliances to anyone in need! 🙂

  78. Monique
    Monique says:

    Great service. I called on Thursday and the gentleman was at my home the next morning. Diagnosed the problem in no time and will come back as soon as part is available. Gave me an estimate so I know what to expect. I feel that my fridge is in good hands.

  79. Mike
    Mike says:

    I had a fridge where the freezer was working but not the fridge part and the gentalmen was here on time and fix the problem without any hidden costs! He told me the estamated cost on the phone before he came down and was right to the Dollar on what the cost was! I will call them again and tell my friends that they are the best! Very friendly and got the job done! A+++

  80. Verna
    Verna says:

    Thank you to City Appliance that did a great job repairing our Whirlpool dryer. The technician was prompt, courteous and knowledgeable. He identified the problem right away and finished the repair in under 30 minutes. Great service! We’ll use them again if we have a problem with another appliance.

  81. Kara
    Kara says:

    Wow. Very happy with City Appliance! I called at probably 3:00 in the afternoon and the service technician was here by 5:30 pm the same day. It can be quite difficult to get a repair person for the LG brand (so this fast service was incredible). I also really appreciated the call letting me know that he was on his way. The service technician (I forgot to ask his name) knew the problem right away on my LG dryer and had it fixed and running properly within half an hour. The service tech had a replacement motor right in his van and the cost was very fair. Thank you very, very much City Appliance.

  82. Tyson
    Tyson says:

    Mohinder came to my house only a couple hours after calling him on the Saturday of a long weekend and had my Fridge/freezer up and running again in under half an hour. He showed me what had happened and explained it had been wrecked for almost 2 weeks before the symptoms were even noticeable. Great service, and would definitely call them again if I need anything!!

  83. happy customer
    happy customer says:

    Mohinder came to my home the same day I called. He quickly diagnosed and fixed the broken water part on my fridge. After I paid him, I mentioned that my dishwasher doesn’t clean well. He proceeded to show me how clogged my spinners were, how to remove them and how to clean them. He then helped me clean them and now my dishwasher is working great! There was no extra charge 🙂
    Thank you so much!

  84. Misty
    Misty says:

    LG washing machine stopped working, called City Appliance Monday mid morning and they were at our place late afternoon. Tech identified the issue quickly and was even able to fix it the same day as he had the replacement part in his van! (was expecting to hear he had to order the part in)
    Will defiantly be contacting for future repairs on appliances. Thanks!

  85. Diana
    Diana says:

    City appliance is awesome!

    He repaired our washer VERY quickly, was very professional and pleasant!

    Will definitely call again if I need any other appliance repairs!


  86. Denis Lefebvre
    Denis Lefebvre says:

    My washer was making a strange sound and stopped in mid-cycle. The washer didn’t work at all after that. I called City Appliance. I was very impressed. Got the thing fixed the same day: 1) arrived on time; 2) quickly determined the problem; 3) had the part in his van 4) was done within 1/2 hour; and 5) price was reasonable too. I would definitely recommend City Appliance. Great service. 10/10 for sure.

  87. Coop
    Coop says:

    Took a day or so to get Tech to show up ! had water valve problems , plus door latch switch was broken , didn’t tell the Tech > had a tube 3/4 full of water with sign on top do not open ! LOL first thing Tech did was open the door water everywhere ! not happy on that bone head move ! then he looked at unit , cycling washer no response ! told him some history on the machine , only had 5 months on unit working , then sat for 2 years . His response was go buy another unit because he was wanting to order a new mother board , water valve , didn’t even see the the door switch was broken on door latch ! WASN’T IMPRESSED AT ALL ! should have asked him for his ticket ! wanted to order parts from Vancouver (must be East Indian Connection ) for business ! Wasn’t born yesterday pay him his show up fee 115 dollars told him to leave ! Went to trail App south payed 167 dollars for parts fixed it myself! BEWARE he qoute me over 800 dollar an didn’t assure me it would run even after that ! Thanks to the internet for imfo for repair !

  88. Leanne
    Leanne says:

    City Appliance has helped us out for the second time. Once for my washer, and now again for my dryer. On both occasions they responded promptly, came when expected and were able to get my appliances up and running. Great service! Thanks so much for all your help 🙂


  89. Laura
    Laura says:

    I called City Appliance at 8 am Monday morning because our fridge stopped cooling. He said they could be out by 10 – we weren’t even going to be home until 12 so he told me he’d come after 12. He came around 1 and was friendly, and efficient. The fridge is 13 years old and because of that he said it took him longer to repair than he expected, though he only charged for half the time he worked. Now the fridge is running and is very quiet again.
    Thanks so much for your great work! A+

  90. Shanel
    Shanel says:

    I had tried for several weeks to find a company that would either fix my Samsung washing machine or come out to Rural Edmonton. Having 5 children and 3 adults living in a household with your washing machine not working was on a good day, awful. The day I called City Appliance they came out assessed found the problem, minimized the problem and within 24 hours my washing machine was fixed. Two weeks later my washing machine works like new. The magnet I received will have permanent residency on my refrigerator. I will not only use this company again I will gladly refer them.

  91. Tom
    Tom says:

    City Appliance came and fixed our Samsung Dishwasher which was a brand not serviced locally. It was repaired quickly and our service repair specialist knew immediately what he was looking for and what he needed to do. Would recommend him to all our friends.

  92. Harvey
    Harvey says:

    The polite repairman had parts for my 20 year old sub-zero fridge in his van so everything was fixed the same day. Will definitely use again.

  93. Ashley
    Ashley says:

    City Appliance is great! I spoke to them and were willing to come same day. The price is very fair in my opinion. The gentlemen that came to fix our timer was courteous and very polite.

    If any other appliance breaks down in our house we know who to call.


  94. Rita
    Rita says:

    We had called a different company and had to dilly dally around with them for more than a week before I said no more. I was very fortunate to have found the right company for the job
    Highly recommend City Appliance – they fixed both a fridge and stove very promptly the same day we called and they were super friendly. Awesome job!

  95. AJ
    AJ says:

    Very prompt and professional service.

    My refrigerator had failed. I called City Appliance and their technician came by the next day making a quick and accurate diagnosis, with the repair completed immediately afterwards.

    I recommend this company for refrigerator repair.

    • Sunil
      Sunil says:

      Very fast, pleasant service. Quickly diagnosed the the problem with my dryer and speedy solution. Even some suggestions on preventing issues in the future. I would recommend City Appliance for other appliance repairs to my friends.

  96. Chester McNaughton
    Chester McNaughton says:

    Excellent Appliance Repair Technician! WOW!!

    So its July 18 and my refrigerator is not working again. It worked very well all day and failed overnight.

    I called City Appliance at 9:00am and by 9:50 the City Appliance owner/technician was at my door. I was confident as he had promised me a 30 day warranty on labor and 90 warranty on parts. He was again friendly, punctual, personable, and professionally comfortable with my family, who were in the middle of eating breakfast.

    It turned out that different part had failed. He serviced the appliance quickly and by 10:10 am my refrigerator up and running. I was a little concerned about cost as it was different problem and therefore not under the original warranty. However City Appliance was very reasonable with the amount charged.

    This appliance repair technician is defiantly a keeper.

    Thanks again City Appliance.

  97. Deb Vollrath
    Deb Vollrath says:

    AWESOME SERVICE!! Very respectful service man who knows what he’s doing. He also arrived within the window he told me he would arrive so I didn’t have to wait around all day. I will definitely use City Appliance in the future as well as recommend that my friends/family do so!

  98. Chester McNaughton
    Chester McNaughton says:


    Thanks to City Appliance.

    I called at 7:30 am (for refrigeration repair) and by 10:30 my fridge was up and running. We saved several 100.00 on the food that would have spoiled. The City Appliance owner was friendly, efficient, punctual, and very personable. I felt comfortable having him in my home. I will defiantly use City Appliance next time in need appliance repair.

    Thank-you again City Appliance.

  99. Andrea
    Andrea says:

    Truly a life saver!! I came home from a long day of work with my two little ones, to find my fridge wasn’t working. They showed up within the hour, and had my fridge up and working in no time.

  100. Andrew Watts
    Andrew Watts says:

    Just completed a service of our Maytag dryer. They responded promptly and arrived when they said they would. Identified the problem right away and had it fixed in under 30 minutes. Very courteous and knowledgeable technician. I’m extremely pleased we chose City Appliance. We’ll use them again if we have a problem with another appliance. Thank you!

  101. Seham Chadi
    Seham Chadi says:

    City appliance repaired our dryer promptly and efficiently, same day service. I will definitely call them again.

  102. cathy
    cathy says:

    Thanks to City Appliance for fixing my oven so promptly and efficiently. The repairman showed up when he said he would. I did not have to wait at home all day like some other repair companies make you do. I would call City Appliance again for any repair work I may need in the future. Thanks again.

  103. Brittany
    Brittany says:

    City appliance fixed my fridge with no troubles. Came in a timely manor. Very friendly repairr man. Would definitely call them again if needed!

  104. Dennis Gibeau
    Dennis Gibeau says:

    City Appliance fixed my washing machine very efficiently and quickly. They are very knowledgeable and are flexible in their availability. Great service.

    • Jan Mahler
      Jan Mahler says:

      City Appliance repaired our dryer promptly and efficiently. I will call them again if something needs repair.


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